Even in today’s digital world, customers often prefer telephone support when contacting customer service. The immediacy and familiarity of speaking on the phone with a real human being build trust between a customer and a customer service agent.
But managing phone support can be a big challenge for many growing companies. So, if you’re a team of ten or a few hundred, choosing the right tools to build your call center is critical. In this article, we are sharing the common features of call center software and the best call center software options available in 2019.
Best Call Center Software 2019
1# CallHippo
CallHippo, the most powerful and easy to use VoIP-based Virtual Phone System, which takes your company’s productivity and sales commitment to a new level. You can directly access all call recordings and analyze each conversation.
Analyzing call recordings in the virtual telephony system is one of the proven tools to improve customer service. Besides, you can filter your call logs by applying various filters such as Select a specific user, Call type – In or Out, Specific period.
You can identify the call flow by applying these filters. You can also find the total cost of ownership for a particular customer and you can also download the entire call log.
2# RingCentral
RingCentral is an award-winning solution for communication and collaboration. It is the most flexible, personalized and cost-effective server-based solution.
Empower work forces to be connected by voice, video calling, team messaging, collaboration, web conferencing.
3# Freshcaller
Freshcaller is a cloud-based call center solution. You can set up your business call center in 2 minutes. You can focus only on expanding your business without having to worry about the complexities of managing a call center.
4# Bitrix24
Bitrix24 is one of the best CRM software that provides a platform to organize and track interaction with customers, partners, agents, and other potential or existing contacts.
It is a perfect collaboration platform for CRM. It has more than 30 tools that will help your business grow and leverage teamwork.
5# CloudTalk
CloudTalk is a complete Call Center Software, designed to serve agencies, small and medium businesses. CloudTalk offers end-to-end solutions designed for Macintosh.
This online call center system offers queue management, predictive dialer, call recording, contact management, VoIP in one place. You’ll have great customer access, helpful customer support, problem-solving speed, high availability, and quality of service.
6# Zoho Desk
With Zoho Desk, agents become more productive, managers become more impactful, and customers are more empowered. It’s customizable, easy to use and doesn’t cost a fortune. Part of Zoho’s 30 commercial software suite, Zoho Desk gives you the power to put client administration at the core of your business. Put client administration at the core of your business.
Zoho Desk is the industry’s first context-sensitive help desk software that helps companies focus on the customer. When your customers want to get in touch, they’ll be available to them through multiple channels: email, phone, live chat, social media, and more.
7# Enterprise CRM
H-Office CRM is a leading provider of customer relationship management (CRM), SFA (sales force automation) and SRM (support/service request management) for midcap companies.
Our ongoing focus is to make the application easy to use, shorter learning curve and cost-effective at the same time.
8# C-Zentrix Contact Center
C-Zentrix is a start to finish an answer for Customer Engagement, where our call focus arrangement is supplemented with our CRMs (Ticketing CRM and Lead Management System) to give a 360° client commitment experience.
We are recognized by Gartner, a world leader in IT research and consulting, as one of the leading products of the Contact Center infrastructure worldwide.
9# Absolute HRMS
The absolute HRMS solution will help you align your processes with your company’s strategic objectives. Complete administrative tasks, access information, get real-time, business-relevant data that will help you make instant decisions.
10# Optimized collections
Optimized Collections provide your team with the tools they need to effectively manage and drive performance by providing a continuous process improvement environment across your contact center at the agent, supervisor, and manager and analyst levels. It brings your business rules, learned best practices and administration to a centrally managed platform.
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